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DO YOU OFFER RETURNS?
Yes, however if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund, your Shhh Silk product must be unused and in the same condition that you received it. It must also be in the original packaging.
We cannot refund the original shipping cost.
WHAT IF MY SHHH SILK PRODUCT IS FAULTY?
Quality is incredibly important to us at Shhh Silk so we hope this never happens, however we will replace items if they are faulty, defective or damaged. Send us an email at firstname.lastname@example.org
CAN I GET A REFUND FOR MY GIFT CERTIFICATE?
No, unfortunately gift certificates are non refundable. If your gift certificate has expired please email us at email@example.com so we can assist you
HOW DO I ARRANGE AN EXCHANGE OR REFUND?
To complete your exchange or return, we require a receipt or proof of purchase, please email firstname.lastname@example.org
WHEN WILL YOU PROCESS MY RETURN OR EXCHANGE?
Your exchange or refund will be processed within 48 hours
WHAT IF MY SHHH SILK PRODUCT WAS A GIFT?
If your shhh silk product was received as a gift and shipped directly to you, you’ll receive a gift certificate for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
DO I HAVE TO PAY TO RETURN MY SHHH SILK PRODUCT?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service.